Invision Pharma Limited (“Invision Pharma”, “we”, “us” or “our”) explains in this Privacy Policy how personal information is collected, used, shared and protected when you visit www.invisionpharma.com or contact us about our products and services.
This policy covers website enquiries, catalogue requests and related business communications.
1. Who Handles Your Information
Invision Pharma Limited is responsible for the personal information we collect and use for the purposes described in this policy.
You can contact us at Enquiry@invisionpharma.com or at the address below. Our privacy and grievance contact is listed in Section 12.
2. Information We Collect
Information you provide
Depending on your interaction with us, this may include:
- Your name, email address and telephone or WhatsApp number.
- Company or brand name, job role, location and target market.
- Product interests, required services, order quantities and packaging requirements.
- Messages, attachments and other information you choose to share.
- Contact and delivery information needed for a sample or project you request.
Please share only information relevant to your enquiry. Do not submit passwords, payment-card details, medical records or other sensitive personal information through general enquiry forms.
If you provide another person’s details, ensure you are authorised to do so and inform them about this policy.
Information from website use
Our hosting systems and enabled website tools may collect IP addresses, browser and device information, pages visited, referring pages, approximate location, timestamps and security or error logs.
Cookies and advertising tools may also collect identifiers and interaction information as explained in Section 5.
3. How We Use Your Information
We use personal information to:
- Respond to enquiries and provide requested catalogues or product information.
- Understand requirements and prepare quotations or project proposals.
- Coordinate samples, approvals, manufacturing discussions and customer support.
- Contact you about the enquiry or project you initiated.
- Operate, protect and improve the website.
- Measure website or advertising performance where permitted.
- Meet legal obligations, maintain necessary records and handle disputes.
- Send optional promotional communications where you have consented or another lawful basis permits them.
We do not treat a product enquiry or catalogue request as automatic agreement to receive unrelated promotional messages.
4. Your Choices and Consent
You can choose whether to provide personal information. Without the contact or project details needed for a request, we may be unable to respond or provide the requested service.
Where we rely on consent, you may withdraw it by emailing Enquiry@invisionpharma.com. You can opt out of promotional communications through the available unsubscribe method or by contacting us.
Withdrawal does not affect processing already lawfully carried out. We may retain or use information where required or otherwise permitted by applicable law.
Simply browsing the website does not, by itself, authorise optional marketing or advertising tracking.
5. Cookies, Analytics and Advertising
Cookies and similar technologies may support essential website functions, security, visitor preferences, analytics and advertising measurement.
Our website includes Meta (Facebook) Pixel technology. When enabled and permitted, it may share browsing identifiers and website interaction information with Meta for advertising measurement and related advertising features.
Other active analytics, advertising or tracking tools: [Insert the actual tools, purposes and provider privacy-policy links, or state “None”.]
Where consent is required, we enable optional analytics or advertising technologies only after you make the relevant choice.
You can manage cookies through the website’s available settings and your browser. Blocking essential cookies may affect certain functions.
Choosing to contact us through WhatsApp or another external platform also involves that platform’s own privacy practices.
6. How We Share Information
We share personal information only where relevant to the purposes described in this policy, including with:
- Authorised employees and personnel handling your enquiry or project.
- Providers supporting website hosting, email, enquiry forms, customer records, communications or technical maintenance.
- Delivery providers, laboratories, packaging partners or other project partners where needed for the work requested.
- Advertising or analytics providers where those tools are enabled and the required permission or lawful basis exists.
- Professional advisers or public authorities where disclosure is required or permitted by law.
We limit access to what is needed for the relevant task and require service providers acting on our behalf to follow appropriate confidentiality, security and processing requirements.
Any materially different use or sharing purpose will be explained separately, with consent obtained where required.
7. How Long We Retain Information
We retain personal information only for as long as needed for the purposes for which it was collected, or as required or permitted by law.
Retention depends on whether an enquiry remains active, an ongoing business relationship, project administration, legal and tax obligations, security needs and the handling of complaints or disputes.
When information is no longer needed, we delete it or anonymise it, subject to applicable requirements and backup-management processes.
8. Security and International Processing
We use reasonable technical and organisational safeguards intended to prevent unauthorised access, misuse, alteration, loss or disclosure. No website, communication channel or storage system can guarantee absolute security.
If a personal information incident requires notification under applicable law, we will make the required notifications.
Some service providers may process information outside India. Where this occurs, transfers must comply with applicable legal requirements and appropriate safeguards.
We do not rely solely on your use of the website as consent to a transfer that requires separate permission.
9. Requests About Your Information
You can contact us to request:
- Information about our handling of your personal information.
- Review, correction or updating of information you provided.
- Deletion where retention is no longer required or otherwise justified.
- Withdrawal of consent or an end to optional marketing.
- Help with a privacy concern or complaint.
- Any additional rights available under the law applicable to your request.
We may ask for information reasonably necessary to verify your identity and understand the request. We will explain any lawful reason we cannot fulfil it.
We handle requests within the time limits required by applicable law. Privacy grievances will be addressed promptly and, where the applicable grievance rules require, within one month of receipt.
This does not limit any right to approach a competent authority.
10. Children and External Websites
Our manufacturing enquiry services are intended for adults acting for themselves or a business. We do not knowingly seek personal information from children under 18 through these forms.
If a child’s information has been submitted, please contact us so we can review and appropriately address it.
External websites and platforms linked from our website are responsible for their own collection and use of information. Review their policies before sharing information with them.
11. Updates to This Policy
We may update this policy to reflect changes in website features, data practices or legal requirements. The revised version will show an updated effective date.
If a change requires a fresh notice or consent, we will take the steps required by applicable law rather than relying only on publication of the revised policy.
12. Privacy and Grievance Contact
Invision Pharma Limited
Grievance Officer / Authorised Privacy Contact:
[Insert the designated person’s full name and job title]
Email: Enquiry@invisionpharma.com
Phone: +91 9025782122
Contact Address:
194/31/2/74 & 75, 2nd Floor, Beretena Agrahara,
Behind Metro Wholesale, Hosur Road, Bangalore,
Karnataka – 560100, India.